Senior VIP Relations Specialist (Polish Speaker)

About Bybit Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class. Key Responsibilities Assist in relationship management activities and client acquisition, including building reports and identifying potential high-tier clients. Provide exceptional customer service, ensuring prompt and efficient resolution of client inquiries and issues via chat (SM) and emails. Monitor and analyze client behavior to identify potential needs and opportunities. Liaise with various departments to provide optimal solutions and enhance the overall client experience. Maintain accurate and up-to-date client records in CRM. Support in developing and implementing customer service processes by collecting product feedback. Handle administrative tasks such as scheduling appointments/1-1 meetup, assisting with workshop preparation. Assist in preparing client reports, presentations, and analysis. Continuously seek improvement to enhance VIP team’s performance and work efficiency including overall work process. Requirements Preferably candidates with 3-5 years of customer service experience, trained in frontline operations (Livechat and Email). Ability to multitask and prioritize tasks effectively. Advantageous for candidates with experience working in financial institutions, fintech. Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position. Proficient in Polish and English in communication and writing in order to liaise with dedicated market counterparts. Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms. Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: Study Growth Fund: We support your professional development and continuous learning. Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. Internal Mobility: Grow with us — your long-term development is important to us. We offer internal job opportunities to help build your career path.