Client Service Expert (Payment & KYC)

About ABFinance ABFinance is a US-based firm building and enabling digital finance for the future. Their vision is to create a full financial ecosystem where digital assets, traditional finance, and everyday money management live in one seamless experience, made available to everyone. Founded by a team of innovators, traders, and compliance professionals, ABFinance's mission is to bring the emerging world of digital assets to everyone. Their flagship product is a secure, regulated crypto exchange building trading tools for both retail and institutional clients—including spot trading and yield generation products with a focus on compliance and security. Responsibilities: Deliver high-quality customer support via live chat and email channels; Maintain up-to-date knowledge of the company's platform and the broader financial market landscape; Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up; Understand customer needs and funnel valuable feedback to management; Actively identify and implement strategies to boost team productivity and service quality. Requirements: Diploma or above in any field; Math/Economics/Finance/Statistics/Investment background will be a bonus: Relevant CS experience; Prior trading experience would be preferred; Proficient in oral and written communication in English is a must, to effectively engage with clients who speak either language; Confident in handling numbers and statistics; A strong inclination for the technology sector and a focus on personal and career development; Team player who is committed, self-driven, and responsive to client requests;