AML Officer

Description You will run day-to-day AML operations, reviewing transaction alerts, gathering data, documenting findings and escalating complex cases. You will assist with KYC and EDD by assessing higher-risk customers, collecting supporting documentation and preparing case summaries for decisions. You will maintain accurate case documentation and audit trails, keep AML playbooks and checklists up to date, act as the point of contact for customer support on AML-related tickets, create CS-friendly templates and decision trees, define SLA and escalation rules, and help improve processes through reporting and basic automation. Requirements 1–3+ years of experience in AML, compliance, risk, fintech customer support, or a relevant operational role with AML exposure Strong attention to detail and clear documentation skills Analytical thinking and ability to follow structured processes Strong communication skills and comfort working with customer support and operations teams Experience with KYC providers, sanctions screening tools, or case management systems (nice to have) Exposure to crypto or fintech onboarding, payments, fraud or chargebacks (nice to have) Interest in process improvement and automation including dashboards and reporting (nice to have) Responsibilities Support transaction monitoring and handle alerts Review alerts, gather data and document findings Escalate complex cases Assist with KYC and EDD and assess higher-risk customers Collect supporting documentation and prepare case summaries Maintain accurate case documentation and audit trails Update AML procedures, playbooks and templates Act as point of contact for customer support on AML-related tickets Create and maintain customer-support templates and decision trees Define SLAs and escalation rules and improve AML-CS collaboration Contribute to process improvement and automation Benefits Hybrid flexibility