Customer Support Representative

Description You will provide high-quality customer support across multiple channels, resolving issues and guiding customers through solutions. You will contribute to and expand the multi-language knowledge base, collect and relay customer feedback for product improvement, escalate bugs, and meet SLA and KPI targets while communicating clearly and professionally. Requirements Customer support experience with multi-chat handling Advanced English spoken and written Fast learner able to handle complex information Flexible and adaptable to changing environments Strong communication and interpersonal skills Problem-solving Well organized and detail oriented Multitasking and ability to work under pressure Customer-focused mindset Experience with Zendesk or Freshdesk (nice to have) Experience with Atlassian tools (nice to have) Interest in blockchain and the crypto ecosystem (nice to have) Responsibilities Identify and assess customer needs Answer client questions and resolve issues Provide accurate and complete information using available tools Contribute to the multi-language knowledge base Collect customer feedback and translate it into product suggestions Build relationships and trust with customers Identify and escalate reported bugs and issues Proactively communicate updates and improvement opportunities to customers Provide high-quality support within SLA timeframes Meet personal and team KPIs Follow communication procedures and policies Go the extra mile to engage customers Benefits Premium tariffs for company product Semi-remote work with flexible hours Home office allowance Virtual share options scheme after probation Comprehensive medical insurance after probation 20 business days paid leave 12 paid floating holidays Paid sick leave Birthday and anniversary leave Length of service holidays Online events for learning and enjoyment Coworking facilities and parking compensation in Wrocław or Kyiv