Verification Specialist Risk & Compliance

Description You will communicate with customers via live chat and ticket systems to guide them through verification steps and explain results. You will conduct manual reviews of identity documents, proof of address, and SOW/questionnaires for higher-risk customers. You will identify and escalate complex or high-risk issues to relevant teams. You will accurately record all actions and decisions in internal systems and work to meet defined KPIs and SLAs while maintaining quality. Requirements Previous experience in KYC, onboarding, CDD, or customer support Ability to analyze customer information and documents and identify inconsistencies Excellent written and verbal English communication skills Ability to work to defined KPIs and SLAs while maintaining quality standards Proactive problem-solving and ability to recognize when to escalate issues Experience with KYC or case management systems (e.g., Sumsub, Freshdesk, Zendesk) is an advantage Responsibilities Communicate with customers via live chat and ticket system about verification steps and results Review ID, proof of address, and SOW documents for higher-risk customers Identify and escalate complex, high-risk, or technical issues to relevant teams Record all actions and decisions in internal systems in line with quality requirements Benefits Premium tariffs for the product Semi-remote work with flexible hours Home office allowance Virtual share options scheme after the probation period Comprehensive medical insurance after the probation period 20 business days paid leave plus 12 paid floating holidays Paid sick leave, birthday leave, and anniversary leave Length of service holidays Engaging online events for learning and enjoyment Coworking with facilities and parking compensation in Wrocław and Kyiv